Privacy Policy

Privacy Policy

Introduction

Welcome to https://choosing-the-right-water-heater-for-your-eugene-home.laneexplorer.com (hereafter referred to as “CRTWRH,” “we,” or “our”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our main website at https://choosing-the-right-water-heater-for-your-eugene-home.laneexplorer.com.
  2. Any mobile applications or services we offer.
  3. All interactive features and online platforms under our control.
  4. Activities conducted through our digital channels, such as email communications, social media interactions, and online purchases.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides your interactions with us when:

  1. You use our applications and services as an authorized user.
  2. You visit our websites and interact with the content and features.
  3. You subscribe to receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include:

  1. Account Information: Details related to your user account, such as username, email address, and password hash.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account details, investment portfolios (if provided), and financial transaction records.
  4. Purchase Information: Items you have purchased from us, order history, and associated shipping details.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data.
  6. Location Data: Geolocation information shared when using our location-based services or when making purchases.
  7. Feedback: Comments, reviews, and responses provided by users to enhance our services.
  8. Social Media Information: User profiles, preferences, and interactions from social media platforms (if linked to your account).
  9. Product Information: Details about products you have shown interest in or purchased, including product specifications and preferences.

We collect this data through multiple channels:

  • Direct user input when creating an account, making purchases, or filling out forms.
  • Automated technologies, such as cookies and tracking pixels, for technical and analytics purposes.
  • Third-party providers who offer services on our behalf and share relevant personal data, subject to their privacy policies.

Cookies

We employ cookies to enhance your experience and improve our services:

  1. Strictly Necessary: These cookies are essential for the basic functionality of our website, ensuring secure access, and enabling navigation.
  2. Preference: They remember your preferences and settings, such as language choice and display settings.
  3. Analytics: Used to gather statistical data about user behavior, enabling us to enhance and optimize our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for the duration of its utility and in compliance with legal requirements. The specific retention periods vary based on the type of data:

  • Financial and transaction data is retained for accounting and tax purposes, typically up to 7 years.
  • Order history may be kept indefinitely for customer service and internal analytics.
  • Personal information associated with inactive accounts is periodically reviewed and securely deleted or anonymized.

Security Measures

We prioritize the security of your personal data:

  • Implementing industry-standard encryption protocols for data transmission and storage.
  • Engaging secure third-party processing partners to handle payments and sensitive information.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18 (or the legal age limit in your jurisdiction). If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your rights.
  8. Apples/Complaints: File appeals or complaints with our privacy team or relevant regulatory authorities.

To exercise these rights, please contact us using the details provided in the ‘Contact Us’ section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions, requests, or concerns regarding privacy:

  • Email: contact@choosing-the-right-water-heater-for-your-eugene-home.laneexplorer.com
  • Address: [Provide physical address]

We value your trust in our commitment to data privacy and security.